Hey, Hello, नमस्ते, হ্যালো, ହେଲ୍ଲୋ, హలో, ಹಲೋ, ஹலோ, હલો, سلام !
Thanks for stopping by. We understand that job hunting can be time-consuming, and you're eager to know what we have to offer. So, let's get straight to the point.
About the Company
At Per Square Foot, we are more than architects and builders; we are dreamweavers and visionaries. Our journey began with a passion for transforming ordinary spaces into extraordinary homes. With innovation at our core and a commitment to excellence, we have emerged as leaders in the architectural design and construction industry.
Our aim is to revolutionize the way spaces are visualized, designed, and brought to life. By providing a diverse collection of architecturally curated designs and an array of customization options, we endeavor to ensure that every square foot of your space resonates with functionality, aesthetics, and your unique personality.
About the Team
We believe that our success is in our customer's success. We craft marketing strategies, develop client relationships, and execute campaigns to showcase our solution capabilities, driving growth and ensuring our PSFs strong market presence.
About the Role
In the role of Feedback & Complaints Manager, your primary responsibility is to ensure the utmost customer satisfaction by meticulously managing feedback and addressing any concerns or complaints. You will lead efforts to investigate and resolve issues, implementing quality assurance initiatives to enhance our products and services continuously. By maintaining a strong feedback management system, you will be instrumental in upholding our commitment to delivering the highest quality experiences to our customers.
Responsibilities
Manage and oversee various customer feedback channels, ensuring timely responses to inquiries and concerns.
Investigate and resolve customer complaints, aiming to find comprehensive solutions to enhance customer satisfaction.
Implement and monitor quality assurance initiatives to maintain and elevate the quality of our products and services.
Collaborate closely with cross-functional teams, including product development, marketing, and customer support, to address quality and customer service issues.
Analyze customer feedback data, identify trends, and provide comprehensive reports that drive improvements in our products and services.
Requirements
Bachelor's degree in Business, or related field.
Excellent communication and problem-solving skills.
Proficiency in data analysis and reporting to capture valuable feedback insights.
A solid background in customer service and satisfaction.
Empathy, a proactive attitude, and a commitment to delivering exceptional customer experiences.
What's In It For You?
At Per Square Foot, we believe in setting crazy big goals and making them happen, and while we do - you'll experience lots of moments of magic, connectivity and fun woven life at Per Square Foot. When you join our team, you become part of a workplace that encourages innovation and ambition as we try shaping the future of construction, while supporting your personal and professional journey.
Here's what you can look forward to:
-
Equity packages - we want our success to be yours too.
-
Our flexible work arrangements and results-driven focus allow you to tailor work to fit your life.
-
We are proud to be an equal opportunity employer that values diversity in our workplace.
-
Health benefits plans to support you and your wellbeing including period leave for women, and maternity leave to support your personal needs, family planning, and overall well-being.
-
Comprehensive benefits package that includes Employee Provident Fund (EPF) and insurance coverage.